This is another way to achieve a result. Take our neighbour Nikki. After several weeks complaining to Telstra about trouble with her landline she walked up to the local exchange (on the corner of our street) and banged on the door. A man opened it and she told him about her problem. He told her he was an exchange engineer and couldn’t help her. She said that she understood that, but that she was going to sit on a chair inside the exchange until someone came to fix her phone. An engineer arrived less than an hour later.